Parent Support

We know that families may need different kinds of support at different times. This page brings together useful information and trusted services that can help with finances, food, family life, health, education, housing and wellbeing.

If you are unsure where to find the right support, please speak to a member of staff or contact the school office. We will always do our best to help you find the right service.

To request a free paper copy of any information on our website, or if you have any queries, please contact the school office at enquiries@nmp.croydon.sch.uk

Money, Benefits and Cost of Living Support

If you are finding it difficult to manage household costs, there is support available. You can check whether you are receiving all the benefits you are entitled to and find help with food, energy, housing and other essential costs.

Check the benefits you may be entitled to

You can use a free and anonymous benefits calculator to check:

• which benefits you may be entitled to
• how much you could receive
• how working or changing your hours could affect your benefits
• how a change in your circumstances could affect your entitlement.

Check your benefits using the GOV.UK benefits calculators

Croydon Crisis and Resilience Fund

If you live in Croydon and are experiencing an urgent financial difficulty, you may be able to get support through Croydon Council's Crisis and Resilience Fund (CRF).

The fund replaced the Household Support Fund from April 2026 and can provide short-term help with essential costs. Depending on your circumstances, support may include help with food, energy or water bills, pre-payment meter top-ups, essential household goods or housing-related costs. Croydon Council

Find out about Croydon's Crisis and Resilience Fund

Help with the rising cost of living

Croydon Council also brings together information about benefits, household costs, housing, food and other financial support.

Croydon Council – Help for Households

Help with Energy Costs

If you are struggling to pay your gas or electricity bills, do not ignore the problem. Your energy supplier may be able to offer support or agree an affordable payment plan.

You can also find independent information about reducing energy costs and getting help with energy debt.

British Gas Energy Trust

MoneySavingExpert – Energy Help

Families experiencing an immediate financial crisis may also be able to receive help with energy costs through Croydon's Crisis and Resilience Fund. Croydon Council

Croydon Crisis and Resilience Fund

 Free School Meals

All children attending a state-funded primary school in Croydon can currently receive a free school meal.

However, if your family receives Universal Credit, it is still very important that you register your child for benefits-related Free School Meals through the school, even though your child already receives a free meal. Croydon Council

From September 2026 there are two categories of benefits-related Free School Meals:

Targeted Free School Meals – generally for families receiving Universal Credit with annual net earned income of £7,400 or less. Eligible children may also attract additional Pupil Premium funding for their school and can access the Holiday Activities and Food (HAF) programme.

Expanded Free School Meals – for families receiving Universal Credit with annual earned income above £7,400. Children receive a free school meal, but this category does not currently attract Pupil Premium funding or automatically provide access to HAF. Croydon Council

The rules changed in September 2026 and previous transitional protections have ended. Families should therefore make sure their child has been registered or re-registered for the 2026/27 school year. Croydon Council

Please contact the school office if you think your child may be eligible and we can help you with the registration process.

Find out more about Free School Meals in Croydon

Holiday Activities and Food Programme (HAF)

Help with Food

If you are worried about having enough food for your family, support is available.

Healthy Start

If you are pregnant or have a child under 4 and meet the eligibility requirements, you may be able to receive help towards the cost of healthy food, milk and vitamins.

NHS Healthy Start

Food banks and community food support

You can find local food support through:

Trussell – Find a food bank

Independent Food Aid Network

Croydon Council also provides information about local organisations that can support children, young people and families.

Find support for children, young people and families in Croydon

If you are experiencing an urgent financial crisis and cannot afford food or other essentials, you may also be able to receive support through Croydon's Crisis and Resilience Fund. Croydon Council

Croydon Crisis and Resilience Fund

Food-sharing and low-cost food

You may also find these services useful:

• Olio – share and collect surplus food and household items locally.
• Too Good To Go – purchase surplus food from participating businesses at a reduced price.
• Your Local Pantry – find community pantries offering lower-cost food.

School Uniform Costs

Help with School Uniform Costs

We understand that the cost of school uniform can place pressure on family budgets, and we want to make our uniform as affordable and accessible as possible for all families.

From September 2026, primary schools must limit the number of compulsory branded items of school uniform and PE kit. Schools are also expected to make second-hand uniform available to families.

Second-Hand School Uniform

Norbury Manor Primary School has second-hand school uniform available for families. Pre-loved uniform that is still in good condition is collected and made available for other children to use.

Using second-hand uniform can help families reduce the cost of school clothing while also supporting our commitment to sustainability by giving good-quality clothing a longer life.

If you would like to request second-hand uniform, please contact the school office. We will be happy to let you know what items and sizes are currently available.

We also welcome donations of clean, good-quality NMP uniform that children have outgrown so that it can be passed on to another family.

If you are experiencing difficulty with the cost of school uniform or other school-related costs, please speak to us confidentially. We will always try to help or direct you to appropriate support.

GOV.UK – School uniform guidance and costs

Household Items and Emergency Support

 I would combine your Hygiene Products, Repair Household Items and Warm Spaces sections.

Household Essentials and Emergency Support

If you are struggling to afford essential household items, food, energy or other basic costs, Croydon's Crisis and Resilience Fund may be able to help.

Croydon Crisis and Resilience Fund

You may also find free or low-cost household items through:

Freecycle

If you have an item that needs repairing, you can search for a local community repair service:

Repair Café – Find a Repair Café

For current information about warm spaces and other cost-of-living support, use Croydon Council's current support pages rather than keeping a permanent list on the school website.

Croydon – Help with the rising cost of living

Further Financial, Housing and Debt Support

Further Help and Advice

If you need specialist advice, the following organisations can help:

• Citizens Advice Croydon – benefits, debt, employment, housing, consumer, legal and education advice.
• StepChange Debt Charity – free debt advice and support.
• Shelter – housing and homelessness advice.
• Turn2us – information about benefits, grants and financial support.
• Gingerbread – information and support for single-parent families.

Croydon Family Hubs

Croydon's Family Hubs bring together a wide range of services for children, young people and families in one place.

Families can access information, advice and support with areas including:

• parenting and family relationships
• SEND and disability
• mental health and emotional wellbeing
• housing
• debt and welfare
• domestic abuse
• health visiting and children's health
• infant feeding and early years
• substance misuse
• youth services. Croydon Council

You do not need to know exactly which service you need before asking for help. The Family Hub can help you find the right support.

Find out about Croydon Family Hubs

Early Help and Family Support

Every family can experience difficult times. Getting the right support early can help prevent smaller difficulties becoming bigger problems.

You may want support because you are concerned about:

• your child's behaviour, development or wellbeing
• how your child is getting on at school
• parenting or family relationships
• money or housing
• domestic abuse
• drug or alcohol misuse
• mental health
• other difficulties affecting family life.

Croydon's Early Help Family Solutions service supports children, young people and families whose additional needs are not being fully met through universal services such as school or a GP. Croydon Council

If you think your family would benefit from Early Help, please speak to a member of staff at school. A professional already working with your family can discuss the support with you and, where appropriate, help make a referral. A family key worker may then work with you to identify the support your family needs.

Find out about Early Help in Croydon

SEND and Additional Needs

If you are concerned that your child may have a special educational need or disability (SEND), please speak to your child's class teacher or the school's SENCO.

Croydon's Local Offer brings together information about services and support available to children and young people with SEND and their families.

Croydon SEND support and Local Offer

National SEND arrangements are also changing. The Department for Education is introducing reforms intended to strengthen early identification, inclusive mainstream provision and access to specialist support. The changes are being introduced gradually. Existing EHCPs will remain in place, with no changes to existing EHCPs before September 2030 at the earliest.

CALAT Family Learning

CALAT Family Learning provides opportunities for parents, carers, grandparents and children to learn together.

Courses can help adults develop their own English, maths, language and other skills while also increasing their confidence in supporting their children's learning at home. Family Learning courses are delivered in partnership with schools and other community organisations. Croydon Council

Courses can also provide a first step towards further adult learning, qualifications, training or employment. Find out about Family Learning in Croydon

 Family Justice Service – Domestic Abuse Support

If you or someone in your family is experiencing domestic abuse, help is available.

Croydon's Family Justice Service (FJS) provides independent, confidential and non-judgemental support to people of all genders affected by domestic abuse.

Support can include:

• emotional and practical support
• safety planning and risk assessment
• housing and benefits advice
• access to legal advice
• support with non-molestation or occupation orders
• referrals to other services, including mental health and children's services. Croydon Council

Croydon Family Justice Service

Family Justice Service: 020 8688 0100

Parent View

The wording definitely needs changing because Ofsted's Parent View questions have changed.

Ofsted Parent View

We value the views of our parents and carers.

Ofsted Parent View gives parents and carers the opportunity to tell Ofsted what they think about their child's school.

The survey asks about areas including whether children feel safe, happy and able to belong and thrive; behaviour and respect; and how well children with SEND are supported. Ofsted Parent View

Parents and carers can complete the survey at any time. During an Ofsted inspection, the school may also ask parents and carers to complete Parent View so that inspectors can consider their views.

Complete the Ofsted Parent View survey

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